Instytut Badań i Certyfikacji Sp. z o.o.
Chmielna St. 2/31
00-020 Warsaw
+48 53-094-15-17
biuro@ibic.pl
SOCIAL MEDIA
Find us at:
Call us
+48 530 941 517
Write to us
biuro@ibic.pl
SKARGI I ODWOŁANIA
We understand that situations may arise where you may be dissatisfied with our services, decisions, or services/products covered by the certification process at our facility. Your opinion is important to us, and we welcome all complaints and appeals.
If you have any concerns or complaints regarding our services or services/products covered by the certification process at our facility, please contact us.
Filing a Complaint/Appeal - Rules
Complaints, requests, and appeals can be submitted electronically to: biuro@ibic.pl
or to:
IBiC Sp. z o.o.
ul. Chmielna 2/31
00-020 Warsaw
Complaints and requests should include:
first name and last name (business name),
address (including postal code) of the complainant or requester,
description of the complaint/appeal,
certificate number - if applicable
Incomplete submissions will not be considered.
A complaint against an entity involved in the certification process should first be submitted to that entity before being submitted to IBiC.
If the entity responds unsatisfactorily or fails to respond, IBiC will take steps to resolve the complaint/appeal.
Please note that a complaint against an entity must concern a product, service, or process covered by a certificate issued by IBiC.
The complainant's details will not be disclosed unless the complainant consents.
Complaint/Appeal Review Period
Complaints and appeals are reviewed within one month of receipt.
If reviewing a complaint within this timeframe is not possible, IBiC will provide information on the actions already taken and the estimated date for the final review of the complaint.